FAQs
Answers to your top questions.
Quick answers about lemon vibrators, clitoral vibrators, shipping, and our lemon sexual toys. If you need more help, email support@shoplemtoy-14wae.mayall.ai — we reply within a day.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'Shoplemtoy.' Even customs labels use only our company name for discretion.
How fast does it ship?
Standard US shipping is 2–4 business days, free on every order. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid upfront.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties at checkout so there are no surprise fees on delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds don't depend on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping.
What if my device arrives damaged?
Email support@shoplemtoy-14wae.mayall.ai with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, or poolside-safe.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a soft conversation. Independently verified by an audiology lab.
Using your lemon toy
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full instructions on the Care & Cleaning page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups.
Question we missed? Email support@shoplemtoy-14wae.mayall.ai — we add new FAQs based on what our customers ask.